Privacy Policy

Effective Date: 25-Aug-2025

1. Introduction

Welcome to Form Sewa ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website www.formsewa.com and use our services. This policy is governed by the laws of India, including the Information Technology Act, 2000, and its rules.

2. Information We Collect

We collect information that you provide directly to us and information that we collect automatically when you use our services.

Personal Data You Provide

• Account Information: When you register for an account, we collect your name, email address, phone number, and a password.
• Payment Information: To process your purchases, we work with third-party PCI-DSS compliant payment gateways. We do not store your full credit card, debit card, or net-banking details. However, we may receive transaction details, such as the order ID and payment confirmation, from the payment gateway.
• Communications: If you contact us directly for support or other inquiries, we may receive additional information about you such as the contents of your message and any other information you choose to provide.

Data We Collect Automatically

• Usage Data: We automatically collect information about your interaction with our services, such as the pages you visit, the courses you view, the features you use, time spent on the platform, and other actions you take.
• Device and Connection Information: We collect information about the computer or mobile device you use to access our services, including the IP address, operating system, browser type, and device identifiers.

3. How We Use Your Information

We use the information we collect for the following lawful purposes:

• To Provide and Manage Services: To create and manage your account, provide you with access to our courses, and fulfill our contractual obligations to you.
• To Process Transactions: To process payments for the courses and services you purchase.
• To Communicate With You: To send you transactional emails (like payment confirmations and course access details), provide customer support, and respond to your inquiries.
• For Marketing and Promotions: To send you promotional materials about new courses or special offers, with your consent. You can opt-out of these communications at any time.
• To Improve Our Services: To analyze usage patterns, understand user needs, and improve the functionality and user experience of our website.
• For Security and Legal Compliance: To prevent fraud, enforce our Terms & Conditions, and comply with applicable legal obligations and government requests.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Payment Gateways: We share transaction information with our payment processing partners to facilitate your purchases.
• Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as web hosting, data analysis, and email delivery. These providers are obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or prevent illegal activities.

5. Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. We implement industry-standard security measures, such as encryption and secure server hosting, to protect your data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Under Indian law, you have certain rights regarding your personal data. You have the right to:

• Access the personal information we hold about you.
• Correct any inaccurate or incomplete data.
• Request the erasure of your personal data, subject to legal and contractual retention obligations.
• Withdraw your consent at any time, where we are relying on consent to process your data.
• Lodge a complaint with us regarding any grievance.

To exercise any of these rights, please contact our Grievance Officer using the details below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to help operate our site, remember your preferences, and analyze user traffic. Cookies are small text files stored on your device. You can control or refuse the use of cookies through your browser settings, but doing so may affect your ability to use some features of our services.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that a child has provided us with personal information without parental consent, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Effective Date" at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Grievance Officer / Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any questions, concerns, or complaints about this Privacy Policy or our data-handling practices, please contact us: